Frequently asked questions

Will I have to pay a setup fee?

Sign up for Uncapped Fibre today and you can get Free Installation and Connection, and a Free Fibre Ready WiFi Router – all valued up to R5000* Selected Providers only. Please also note that the install fee only covers the first 30 metres of trench. *T’s & C’s apply.

How long will it take to get connected?

This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected within 24 Hours.

Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up.

Can I upgrade, downgrade or cancel at any time?

Yes. To cancel and downgrade we need just one calendar months’ notice.  If you are withing 6 months of the sign-up there will be a R999 cancellation fee.